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5 STAR Service Staff Workshops

The Service Stars series of workshops are designed to help managers and front line service people understand and deliver the appropriate level and style of service(s) to create worthwhile differentiation and sustainable competitive advantage. They are based on Chris Daffy’s extensive training experience and bring together the latest thinking and practical techniques.

Front-Line Staff Workshops –

Creating Positive Experiences – 1 day

Cutting Negative Experiences – 1 day

Delivering Dazzling Recovery – 1 day

Dealing with Demanding and Difficult Customers – 1 day

Becoming a High Performing Service Team – 1 day

All these workshops are available as open or in-house events and can be developed for your own trainers to deliver. Please contact us if you would like further information.